Income-qualified Residential and Lifeline customers can receive $50 basic assistance through the Low-Income Residential Assistance Program. Additionally, we will be offering additional assistance for customers carrying outstanding balances on their utility bill — up to $300 for residential customers, and up to $1,000 for our Lifeline customers. 

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The new LA County Mortgage Relief Program provides grants of up to $20,000 for qualified property owners, plus expanded foreclosure prevention counseling services. The program is structured to benefit single-family homeowners and property owners with four or fewer units living in communities highly impacted by COVID-19. This includes low- and moderate-income communities and those who have suffered a higher percentage of significant health impacts during the ongoing COVID-19 pandemic. Properties must be owner-occupied.

Starting Monday, April 12, 2021, property owners can apply for the Mortgage Relief Program by calling (888) 895-2647 or visiting nhslacounty.org/mortgagereliefprogram.

CA COVID-19 Rent Relief will help landlords who have experienced a loss in income due to unpaid rent. For additional information, to find a Local Partner Network Organization near you, or for eligibility and program help, call the CA COVID-19 Rent Relief Call Center at (833) 430-2122.

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Foreclosure protection is available for homeowners and small landlords who have federally-backed mortgages through the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act. This includes landlords with four or fewer properties (whether or not they’re owner-occupied). 
Homeowners or small landlords who don’t have federally-backed loans can contact their loan servicers to request forbearance. Your lender must provide detailed reasons if they deny your forbearance request. You can contest a denial.

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If you are having trouble paying your bill, we want to help. You don’t need to leave your home to set up a payment arrangement. You can use the Online Account Manager or call Customer Service at (818) 238-3700 during normal business hours (Monday through Friday, between 8 AM and 5 PM.)

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