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Location:
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Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502-1720
Open from 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays |
Mailing Address: | City of Burbank Burbank
Water and Power
P.O. Box 631
Burbank, CA 91503-0631 |
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Customer Service: |
(818) 238-3700
Hours: 7:30 am to 5:00 pm, Monday through Friday, Excluding Holidays Account information, changes and transfers
Billing or credit questions
Payment information
Electric and water service turn-on/turn-off
Meter reading questions
Electric and water theft reporting
Power off or electric lines down
Streetlight outages
Trees in electrical utility lines (these are the lines at the top of utility poles)
Dim or flickering lights caused by voltage fluctuations
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Email Customer Service: | Wait! Are you trying to email Customer Service during non-business hours, weekends, or holidays for a time-sensitive issue?
If yes, please call the BWP Emergency Services at (818) 238-3778 instead of sending an email.
Responses to emails are provided Monday - Friday between 8:00 am and 5:00 pm, not including holidays.
Click to Send Us an Email
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Report Water Waste: |
Click to Report Water Waste |
Report Electrical Equipment Concern: | Click to Report an Electric Equipment Issue |
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Electric Engineering: |
(818) 238-3575
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
Request a new service panel or upgrade an existing service panel
Request a temporary service
Problems with transformers, utility poles, and other utility equipment
For residential projects or questions, please contact [email protected]
For commercial projects or questions, please contact [email protected]
For all lobby counter visits, an appointment is required.
Contact ERES or ECOM by email above to make an appointment
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Water Engineering: | (818) 238-3500
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays Water main or hydrant leaks
Water plan checks
Commercial water meter rentals during construction
Water Outages |
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Residential Rebates: |
(818) 238-3730
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays |
Business Rebates: | (818) 238-3522
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays |
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BWP Management: |
(818) 238-3550
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays Mandip Samra, General Manager
Joseph Lillio, Chief Financial Officer
Richard H. Wilson, Assistant General Manager/Water
Riad Sleiman, Assistant General Manager/Electric Services
Erik Olsen, Acting Assistant General Manager/Power Supply
Sean Aquino, Assistant General Manager/Customer Service Operations
Jeannine Edwards, Assistant General Manager Strategy/Communications and Outreach (On leave, please contact Riad Sleiman, Chief Assistant General Manager at [email protected]. Direct media inquiries to Armand Canyon at [email protected], for urgent inquires call or text (747) 261-8386)
Drew Johnstone, Sustainability Officer
Alexander Prestia, Assistant General Manager/Utility Administrative Services
Daniel Lippert, Acting Assistant General Manager/Chief Technology Officer |
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Public Works: | (818) 238-3800
7:30 am to 4:00 pm, Monday through Friday, Excluding Holidays
Billing or credit questions
Garbage and Refuse Bulky Item Pickup
Missed pick-ups
To request additional or different-sized containers Website |
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Recycle Center: |
(818) 238-3900 Website |
City Clerk’s Public Records Request: | Request Public Records |
