The Lifeline program offers income-qualified customers a reduced rate and exemptions from the monthly customer service charge and Utility User’s Tax. During the crisis, the supporting financial documentation will not need to be notarized.
Applications are temporarily taking longer than 4-6 weeks to process.
Applications are accepted by mail. They can also be dropped off at our lobby Monday through Friday between 8 AM and 5 PM.
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The Lifeline program offers income qualified customers an exemption from the monthly Customer Service Charge, the Utility User's Tax, and a reduced rate on Electric Service.
Determine if You Qualify for the Lifeline Program
BWP customers must meet either of the two conditions below in order to qualify for the Lifeline program.
Applying for the Lifeline ProgramIf you meet either of the two conditions above, download and complete the Lifeline application and submit it to BWP for review. Applications must be submitted with copies of required documentation for ALL household members.
You might qualify for BWP's Life Support Program if you or someone in your home requires the use of Life Support Equipment.