Contact Burbank Water and Power

Location:

Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502-1720
Open from 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Mailing Address:

City of Burbank
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631

Customer Service:


(818) 238-3700 
Hours: 
7:30 am to 5:00 pm, Monday through Friday, Excluding Holidays

Account information, changes and transfers
Billing or credit questions
Payment information
Electric and water service turn-on/turn-off
Meter reading questions
Electric and water theft reporting
Power off or electric lines down
Streetlight outages
Trees in electrical utility lines (these are the lines at the top of utility poles)
Dim or flickering lights caused by voltage fluctuations

Email Customer Service:

Wait! Are you trying to email Customer Service during non-business hours, weekends or holidays for a time sensitive issue?

If yes, please call the BWP Emergency Services at (818) 238-3778 instead of sending an email.
Responses to emails are provided Monday - Friday between 8:00 am and 5:00 pm, not including holidays.

Send Us an Email

Report Water Waste:

Click to Report Water Waste

Report Electrical Equipment Concern:

Click to Report an Electric Equipment Issue

Electric Engineering:

(818) 238-3575
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Request a new service panel or upgrade an existing service panel
Request a temporary service
Problems with transformers, utility poles, and other utility equipment

Water Engineering:

(818) 238-3500
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Water main or hydrant leaks
Water plan checks
Commercial water meter rentals during construction
Water Outages

Residential Rebates:

(818) 238-3730
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Business Rebates:

(818) 238-3792
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

BWP Management:

(818) 238-3550
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Joseph Lillio, Interim General Manager, Chief Financial Officer
Alexander Prestia, Assistant General Manager Utility Administrative Services
Riad Sleiman, Assistant General Manager, Electric
Richard Wilson, Assistant General Manager, Water
Mandip Samra,  Assistant General Manager, Power Supply
Sean Aquino, Assistant General Manager, Customer Service Operations
Jeannine Edwards, Assistant General Manager, Sustainability, Marketing, and Strategy
Drew Johnstone, Sustainability Officer
James Compton, Assistant General Manager, Chief Technology Officer

Public Works:

Garbage and Refuse
Bulky Item Pickup

(818) 238-3800

Website

7:30 am to 4:00 pm, Monday through Friday, Excluding Holidays

Billing or credit questions
Missed pick-ups
To request additional or different-sized containers

Recycle Center:

(818) 238-3900

Website

City Clerk’s Public
Records Request:

Request Public Records