Contact Us - (818) 238-3700

Contact Information & Addresses


Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502-1720

Phone: (818) 238-3700

Mailing Address:

City of Burbank
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631

BWP's regular business hours are:
Monday - Friday, 8:00 a.m. to 5:00 p.m

Customer Service: (818) 238-3700
Account information, changes and transfers
Billing or credit questions
Payment information
Electric and water service turn-on/turn-off
Meter reading questions
Electric and water theft reporting

Email Customer Service:

Report Water Waste:

Click to use the inquiry form.

Click to use the online form.

Emergency Service
After Business Hours:
(818) 238-3778
After 5:00 p.m. Monday-Friday, weekends and holidays
Electric Engineering: (818) 238-3575
Power off or electric lines down
Streetlight outages
Trees in electrical utility lines
(these are the lines at the top of utility poles)
Dim or flickering lights caused by voltage fluctuations
Problems with transformers, utility poles, and other utility equipment
Water Engineering: (818) 238-3500
Water main or hydrant leaks
Water plan checks
Commercial water meter rentals during construction
Water Outages
Residential Rebates: (818) 238-3730
Business Rebates: (818) 238-3638
Garbage & Refuse: (818) 238-3800
Billing or credit questions
Missed pick-ups
To request additional or different sized containers
To sign-up for refrigerator pick-up for Home Rewards rebate
Recycling Center: (818) 238-3900
Bulky Item Pick-up: (818) 238-3805

(818) 238-3550
Jorge Somoano, General Manager
James Compton, Assistant General Manager, Chief Technology Officer
Lincoln Bleveans, Assistant General Manager, Power Supply
Joanne Fletcher, Assistant General Manager, Customer Service & Marketing
Sean Aquino, Administrative Officer
Bob Liu, Assistant General Manager, Finance
Bill Mace, Assistant General Manager, Water
Cesar Ancheta, Assistant General Manager, Electric