California Extended Water and Wastewater Arrearage Payment Program (Extended CWWAPP)

Qualified customers facing past-due water bills due to COVID-19 may see relief through the Extended CWWAPP program, which applies credits directly to their accounts.

The Extended Water and Wastewater Arrearage Payment Program (Extended CWWAPP) is a state initiative designed to offer financial relief to eligible customers who fell behind on their water utility bill payments due to the COVID-19 pandemic. Under this program, qualified customers’ eligible debt is reduced through a credit applied by the utility directly to their accounts. The funds for this relief are remitted by the state on behalf of customers.

Burbank Water and Power (BWP) actively participated in the Extended CWWAPP by submitting applications on behalf of its qualified customers. These customers had unpaid water utility bills incurred between June 16, 2021, and December 31, 2022, which were over 60 days past due. The relief funds provided by the state of California are sourced from the federal American Rescue Plan Act of 2021 (ARPA). Notably, customers do not need to apply separately to receive this assistance

What’s Next

BWP is responsible for applying the Extended CWWAPP funds that it received on behalf of its eligible customers by crediting their accounts.  If a customer is eligible for the extended CWWAPP, the credit will appear in their July 2024 utility bill.

For more information, please click here.

BWP received funds from the Extended CWWAPP program in May 2024. A total of $1,152,055.61 in bill credits have been applied to qualified customers’ accounts.  

If you still need assistance with a past-due balance, please explore the options available at Financial Help.

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