Frequently Asked Questions About Wood Pole Inspections
Have a question? We're here to help! Find answers to our frequently asked questions about wood pole inspections in Burbank.
Osmose is a national corporation recognized as an expert in wood pole inspections. They have been fully vetted by the City of Burbank and are bonded and licensed accordingly.
Osmose staff will present their identification (yellow BWP Contractor picture ID badge) as well as a letter of introduction with BWP contact information. Should you feel a need to confirm, please call (818) 238-3575.
Yes, Osmose will be taking pictures to document their work and discovered wood pole conditions. The pictures will only be of the pole and the immediately surrounding area. When appropriate, they may take a picture of a private property pre-existing condition, such as a broken flower pot next to a pole. Beyond these types of pictures, none should be taken of private property. Both BWP and Osmose value and respect your privacy.
Osmose will be performing a mandated safety inspection and treatment of the wood pole. This may typically include excavating, sounding (checking for internal voids), drilling, and treating of the wood pole. There will be a level of short term noise associated with these functions.
No, Osmose will be inserting EPA approved wood preservatives that will be contained inside the pole. They will utilize plastic type plugs to seal any borings that are created.
Osmose will contact you (knock on your door) prior to entering your property. If you are not home, they will leave a door hanger with a phone number to call to schedule their return to perform the inspection. Osmose will be performing inspections Monday through Friday from 8:00am to 5:00pm. They will NOT perform inspections on Saturday, Sunday, or legal holidays.
Osmose will need access to the wood pole on your property in order to perform the inspection. If the pole is located in your backyard, then they will need access to your backyard. If your property is immediately adjacent to the wood pole, they may need to access your property.
No, Osmose is not allowed to walk through your residence or garage in order to access the pole.
Osmose will perform a good faith effort to restore the worksite to its original condition.
Osmose is responsible for any damage they may cause while performing their inspections. To report damage, please contact the Osmose Supervisor, Brian Witzel, at (678) 736-1301. While unlikely, if you do not receive a satisfactory response from Osmose, please contact the BWP Wood Pole Inspection Project Manager, Bobola Akerson at (818) 238-3570.
No, your power will remain on during the inspection process.
It typically takes roughly 10-15 minutes to inspect the pole.
No, line clearance tree trimming is not part of the inspection process. Osmose may trim surrounding vegetation to gain access to the base of the pole.
No, Osmose performs the inspections at the base of the pole.
Possibly (case dependent), this may be needed to give Osmose room to work on the pole and reduce the risk of damage.