Financial Assistance

We are committed to helping our customers recover from this crisis. We have suspended disconnections and modified application requirements to help customers stay safe, comfortable, and cope with the financial burden of the pandemic.
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Payment Arrangements

If you are having trouble paying your bill, we want to help. You don’t need to leave your home to set up a payment arrangement. You can use the Online Account Manager or call Customer Service at (818) 238-3700 during normal business hours (Monday through Friday, between 8 AM and 5 PM.)

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Lifeline Program

The Lifeline program offers income-qualified customers a reduced rate and exemptions from the monthly customer service charge and Utility User’s Tax. During the crisis, the supporting financial documentation will not need to be notarized. Applications are accepted by mail. They can also be dropped off at our lobby Monday through Friday between 8 AM and 5 PM.

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Life Support Program

The Life Support Program offers customers that require life support equipment in their home, an exemption from the Utility User’s Tax. During the COVID-19 crisis, the Physician’s Statement of Certification is not required. Customers can simply attest that life support equipment is used in the home to qualify for these savings.

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Project Share

Apply for Project Share
Our Project Share program provides payment assistance of up to $100 in the form of a bill credit to income-qualified customers. Rather than collect the application in person, interested customers may now leave the application at the BWP Administration Building dropbox or the Burbank Temporary Aid Center (BTAC) dropbox. Applications and supporting documentation may also be mailed to BTAC directly at 1304 W. Burbank Blvd., Burbank, CA 91506.

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Donate to Project Share
Generous customers and donors provide Project Share funds. There are three ways to contribute: one-time donation, monthly donation, and participating in the Bill Round-Up program.

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Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally-funded program that offers eligible applicants with a credit ranging between $152 - $1000 towards their utility bills. It is administered by two providers. Interested customers may contact them directly to determine eligibility and to apply.

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PPP Loan Forgiveness for Utility Bills

The Small Business Administration’s Paycheck Protection Program (PPP) provides for loan forgiveness for utility payments, including electricity, water, and internet access. Service must have begun before February 15, 2020.

Please see PPP program details on the SBA’s website and consult with your financial advisor for more information.

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