The Home Improvement Program is on a brief pause, starting on July 1, 2026. Services are expected to be restored before August. You may sign up on the waitlist here, and Synergy will contact you when the program resumes.

Refrigerator Exchange Program

The Refrigerator Exchange Program allows income-eligible BWP residential customers to replace their old, inefficient refrigerator with a free ENERGY STAR ® certified refrigerator. To qualify, BWP residential customers must meet all the program eligibility requirements.

Refrigerator Exchange Program

The Refrigerator Exchange Program allows income-eligible BWP residential customers to replace their old, inefficient refrigerator with a free ENERGY STAR ® certified refrigerator. To qualify, BWP residential customers must meet all the program eligibility requirements.

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What is the Refrigerator Exchange Program?

The Refrigerator Exchange Program provides a free energy efficient refrigerator to BWP residential customers who are enrolled in BWP’s rate assistance programs (Lifeline and BUSS). The existing refrigerator must still be working, be 10 years old (made in 2016) or older, and must be between 10 and 30 cubic feet. The program requires recycling of the old refrigerator, and BWP’s vendor Precision NRG will remove the old refrigerator for recycling when they deliver your new refrigerator. The program is limited to one refrigerator per household.

How the Refrigerator Exchange Program Works

  1. Confirm Eligibility. Participants must be enrolled in the Lifeline or BUSS rate assistance programs to qualify.
  2. Submit a request. Complete and submit the online Refrigerator Exchange Program request form.
  3. Schedule Your Exchange.  Precision NRG will contact eligible participants to schedule a date for delivery and refrigerator exchange.
  4. Prepare Your Refrigerator. Before the scheduled exchange date, participants must disconnect the water line from their existing refrigerator, if applicable.
  5. Exchange Your Refrigerator. On the scheduled exchange date, Precision NRG or an authorized subcontractor will remove the old refrigerator and deliver and install the new ENERGY STAR®-certified refrigerator.

Products and Services Offered

The products and services offered through the Home Improvement Program are 100% paid for by BWP and the Southern California Gas Company. The program offers many efficiency improvements such as attic insulation, duct sealing, high-efficiency toilets, energy-saving light bulbs, power strips, and more. Your home may be eligible for some or all of these services offered.  

See Services Provided >

Program Eligibility Requirements

Enrolled in BWP Rate Assistance

BWP residential customers must be enrolled in the Burbank Utility Service Subsidy (BUSS) or Lifeline financial assistance program to qualify for the Refrigerator Exchange Program. Residents must also have been approved or pre-approved for either program within the last 18 months. BWP will verify your enrollment before scheduling your refrigerator exchange. 

Existing Refrigerator Condition

  • Refrigerator Size: Only working residential refrigerators between 10 and 30 cubic feet qualify. Non-working refrigerators, freezers, air conditioners, mini-refrigerators, and commercial units are not eligible.
     
  • Refrigerator Age: Refrigerators exchanged must be 10 years or older (manufactured in 2016 or earlier).
     
  • Refrigerator Measurements: Participants must provide accurate refrigerator measurements on the request form. Precision NRG will use the information provided on the request form to select the refrigerator that most closely matches the size of the existing refrigerator.
     
  • Water Lines: BWP and Precision NRG do not disconnect or reconnect refrigerator water lines. Participants are responsible for shutting off and disconnecting any water line connected to their existing refrigerator before the scheduled delivery date. 
     
  • Must Replace and Recycle: BWP requires Precision NRG to exchange the new refrigerator for the old refrigerator and recycle it. Precision NRG will remove and recycle the old refrigerator. Participants will not be able to keep their old refrigerator.

Household Limits

A maximum of 1 (one) refrigerator may be exchanged per household.

Rebates & Warranty

No additional rebates are offered. The program covers the cost of the refrigerator, delivery, and old unit removal and recycling.

Refrigerators include a 1-year manufacturer warranty from the date of delivery. For service, visit Frigidaire Customer Support or call 1-800-374-4432. BWP, Precision NRG, and their delivery subcontractors do not provide additional warranties. Any service requirements are solely the obligation of the customer. If interested, customers can purchase additional warranties directly from Frigidaire Warranty Sales.

Contact Attempts

Once you submit a request to participate in the program, we will attempt to contact you three times. If we do not receive a response, your request will be closed and you will need to make a new form submission and restart the program process.

Program Funding

The Refrigerator Exchange Program is subject to available funding. Submitting an application does not guarantee a refrigerator exchange.

Refrigerator Models Offered

The program offers three refrigerator models in different sizes. BWP’s vendor, Precision NRG, will use the information provided on your submission form to select a refrigerator that most closely matches the size of the existing refrigerator being exchanged. Only white refrigerators are available. Ice makers are not included with the refrigerators provided through this program. Participants may purchase an ice maker separately from the manufacturer, if desired.

Refrigerator Models Offered

Three refrigerator models are offered through the program. Only white refrigerators are available. Ice makers are not included with the refrigerators provided through this program. Participants may purchase an ice maker separately from the manufacturer, if desired.

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Small Frigidaire

  • Model: FFHT1425VW
  • Size: 13.9 cu. ft.
  • Dimensions:
    60 ½”H x 27 5/8”W x 29 3/8” D
    or equivalent
  • Color: White
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Medium Frigidaire 

  • Model: FFHT1822UW
  • Size: 17.6 cu. ft.
  • Dimensions:
    66 15/16”H x 27 7/8”W x 30 4/5”D or equivalent
  • Color: White
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Large Frigidaire

  • Model: FRTE1936AW
  • Size: 18.6 cu. ft.
  • Dimensions:
    66 9/16”H x 29 7/10”W x 29 3/8”D or equivalent
  • Color: White

Note: Precision NRG will use the information provided on your form submission to provide a refrigerator that most closely matches the size of the existing refrigerator that is being exchanged using one of the three models above. 

What to Expect From Our Services

Customer participation is limited to once every five years, per customer at the same address. Check out the information sheets below to see what you can expect from the Home Improvement Program services. 

Prevent Air Leaks With Duct Sealing

Leaky air ducts can reduce heating and cooling efficiency by as much as 20% in your home.

Learn More >

Air Sealing Services and
Attic Insulation

Get more information on how
the air sealing and attic
insulation services work.

Get More Info >

FAQs

BWP residential customers must be enrolled in BWP’s Lifeline or Burbank Utility Service Subsidy (BUSS) rate assistance programs and must have been approved for either program within the last 18 months. All other program eligibility requirements must also be met.

No. Participants must exchange a working refrigerator that is 10 years old or older (manufactured in 2016 or earlier). Only one refrigerator may be exchanged per household.

Yes, your current refrigerator must be working to qualify for the program. If your refrigerator isn’t working, BWP provides rebates for new refrigerators, with an enhanced rebate for eligible low-income customers. Please visit this page for more information: https://www.burbankwaterandpower.com/residential-rebates#application

The existing refrigerator must be a working residential refrigerator between 10 and 30 cubic feet. Freezers, air conditioners, mini-refrigerators, non-working refrigerators, and commercial units are not eligible.

No. All refrigerators offered through the Refrigerator Exchange Program are white.

No. Three refrigerator models are available through the program. Precision NRG will use the measurements and information provided on your request form to select the model that most closely matches the size of your existing refrigerator that is getting exchanged through the program.

Participants are responsible for shutting off and disconnecting any water line connected to their existing refrigerator before the scheduled exchange date. BWP and Precision NRG do not disconnect or reconnect refrigerator water lines.

Your old refrigerator must be exchanged and recycled through the program. Precision NRG will remove the old refrigerator when the new refrigerator is delivered and will recycle it. Participants may not keep their old refrigerator.

No. The program provides an eligible participant with a free ENERGY STAR®-certified refrigerator and covers the cost of delivery, removal, and recycling of the old refrigerator. No additional rebates are offered.

Precision NRG will contact eligible participants to schedule the refrigerator exchange. We will attempt to contact you three times. If we do not receive a response, your request will be closed, and you will need to submit a new request to restart the process. Please note that the program is subject to available funding, and submitting a request does not guarantee a refrigerator exchange.

Please call BWP’s authorized contractor, Precision NRG, at (818) 230-2869 for more information about the Refrigerator Exchange Program.