Location:

Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502-1720
Open from 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Mailing Address:

City of Burbank Burbank
Water and Power
P.O. Box 631
Burbank, CA 91503-0631

Customer Service:

(818) 238-3700
Hours: 7:30 am to 5:00 pm, Monday through Friday, Excluding Holidays

Account information, changes and transfers
Billing or credit questions
Payment information
Electric and water service turn-on/turn-off
Meter reading questions
Electric and water theft reporting
Power off or electric lines down
Streetlight outages
Trees in electrical utility lines (these are the lines at the top of utility poles)
Dim or flickering lights caused by voltage fluctuations

Email Customer Service:

Wait! Are you trying to email Customer Service during non-business hours, weekends, or holidays for a time-sensitive issue?

If yes, please call the BWP Emergency Services at (818) 238-3778 instead of sending an email.
Responses to emails are provided Monday - Friday between 8:00 am and 5:00 pm, not including holidays.

Click to Send Us an Email

Report Water Waste:

Water waste reports are now accepted by email only so they can be logged and included in our conservation tracking efforts. To share a concern, please email here (bwpconservation@burbankca.gov). While individual follow-up or case processing is not available, all submissions help inform BWP’s long-term water stewardship planning.

Report Electrical Equipment Concern:

Click to Report an Electric Equipment Issue

Electric Engineering:

(818) 238-3575
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Request a new service panel or upgrade an existing service panel
Request a temporary service
Problems with transformers, utility poles, and other utility equipment

For residential projects or questions, please contact ERES@burbankca.gov
For commercial projects or questions, please contact ECOM@burbankca.gov
For all lobby counter visits, an appointment is required.
Contact ERES or ECOM by email above to make an appointment

Water Engineering:

(818) 238-3500
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays 

Water main or hydrant leaks
Water plan checks
Commercial water meter rentals during construction
Water Outages

For water service planning projects or questions, please contact WaterServicePlanner@burbankca.gov

Residential Rebates:

(818) 238-3730
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

Business Rebates:

(818) 238-3522
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays

BWP Management:

(818) 238-3550
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays 

Mandip Samra, General Manager
Joseph Lillio, Chief Financial Officer
Richard H. Wilson, Assistant General Manager/Water
Riad Sleiman, Chief Assistant General Manager
Frank Messineo, Assistant General Manager/Power Supply
Sean Aquino, Assistant General Manager/Customer Service Operations
Drew Johnstone, Sustainability Officer
Alexander Prestia, Assistant General Manager/Utility Administrative Services
Kyle Wilson, Assistant General Manager/Chief Technology Officer

Public Works: 

(818) 238-3800
7:30 am to 4:00 pm, Monday through Friday, Excluding Holidays

Billing or credit questions
Garbage and Refuse Bulky Item Pickup
Missed pick-ups 
To request additional or different-sized containers

Website

Recycle Center:   

(818) 238-3900 

Website

City Clerk’s Public Records Request:    

Request Public Records