Meter System Project

Meter System Project

This important project ensures that you continue to receive efficient, reliable, and modern utility services.

Meter System Project Ensures Services in Burbank Stay Reliable and Efficient

Since 2009, BWP’s advanced meter technology has empowered customers with real-time data to track usage, save on bills, and support a more reliable and efficient utility system.

Smarter Meters, Better Service

A significant Burbank Water and Power (BWP) investment is kicking off in your neighborhood! The Meter System Project involves two components: replacing the water meter communication modules and replacing electric meters. This important project ensures that you continue to receive efficient, reliable, and modern utility services.

Stay Informed Every Step of the Way
  • Neighborhood Updates: BWP will notify customers of installation timelines and completion schedules.
  • Monthly Progress: Updates will appear in BWP’s Digital Currents e-newsletter, with online zone maps.
  • Door Hangers: Installation status or access issues will be marked with contact info for scheduling.

BWP strives to carefully manage ratepayer funds for meaningful projects that benefit our community. As one of the most reliable public utilities in the United States, BWP is investing in this important project, replacing aging systems with a next-generation platform to ensure continued accuracy and reliability.

Here's What You Need to Know

About the Electric Meter Replacement:

  1. BWP Field Crews will be replacing approximately 54,000 electric meters over a 24-month period.
  2. Electric meter replacing will generally interrupt power for less than two (2) minutes. Field personnel will knock on your door before installation.
  3. Appointments are available by email or by calling us at (818) 238-3572.
Meet the Burbank Team

Our BWP electric field service team will be in full uniform with logoed trucks and carrying identification. Should you need to confirm, please call (818) 238-3572.

About the Water Communication Module Replacement:

  1. BWP is partnering with Concord Utility Services
  2. Concord Utility Services will replace approximately 26,800 water meter communication modules over a 12-month period.
  3. Concord Utility Services will not be entering your house to replace the communication module, nor will there be any service interruption.
Meet the Burbank Concord Utility Services Team

Concord Utility Services has assembled a team of highly trained professionals to replace the communication modules attached to our water meters. The Concord staff will be in full uniform with logoed trucks and carrying identification. Should you need to confirm, please call (818) 238-3572.

Water Deployment Zone Map

  • Zone 1 and Zone 2 Water Deployment area is on schedule and expected to be completed by late Fall 2025.

Electric Deployment Zone Map

  • Zone 1 Electric Deployment area is scheduled to begin in September, 2025 and completed by March, 2026.

Frequently Asked Questions

BWP expects it will take up to 12 months to replace all water communication modules in Burbank and 24 months to replace all electric meters.

Electric Meter Replacement

BWP staff will also begin replacing all electric meters in Burbank starting in June, 2025 to ensure we continue to provide accurate and timely billing. We expect to replace all electric meters in Burbank within 24 months.

Electric meter replacement will generally interrupt power for less than two (2) minutes. Field personnel will knock on your door before installation.

Water Communication Module Replacement

BWP has contracted with Concord Utility Service to replace approximately 26,800 communication modules on residential and commercial water meters with new modules to ensure BWP continues to receive usage data via wireless technology directly. These communication modules are located in the water meter box, usually located at the curb of your property. Installation of the new communication module for the water meter should take no more than 15 minutes in most cases, and your water service should not be interrupted during that time. To ensure that the installation is complete, workers may briefly test the new water meter communication module. While most work will occur within public rights-of-way and easements, BWP will restore to original condition any private property impacted by the installation.

Electric/Water Meter Replacement

BWP, our contractors, and consultants are committed to minimizing impacts from this important project and will, therefore, prepare and work according to reliable, updated schedules.

Before leaving the site, door hangers will be left at all entrances to the property, informing customers of the status of the visit – installation complete, installation pending, or unable to access meter with contact information to make an appointment.

Electric Meter Replacement

To help keep everyone safe, dogs and any other domestic pets will need to be kept out of yards during installation. Please keep electric meter panels on the side of your property unobstructed.

Water Meter Replacement

For water communication module installations, please keep meter box lids at the curb unobstructed.

Communication will be ongoing based on neighborhood zones. For a detailed outline of the zones, please review the Deployment Zone Map.

Electric/Water Meter Replacement
  1. BWP expects it will take up to 12 months to replace all water communication modules in Burbank.
  2. BWP expects it will take up to 24 months to replace all electric meters in Burbank.
  3. Communication will be ongoing based on neighborhood zones.
  4. There is a dedicated project webpage which will be updated before each zone is deployed located here: burbankwaterandpower.com/meter-system-project.
  5. Communications will be sent to all customers from BWP and the City’s Public Information Office (PIO) to outline the project kick-off date and proposed timeframe per zone.
  6. Monthly progress by zones will be communicated via BWP’s Digital Currents e-newsletter.
  7. Customers will have the ability to track the progress of installations via zone map.

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Electric Meter Replacement
  1. BWP electrical crews will be completing the electric meter installations, which may cause a brief power interruption.
  2. BWP staff working on the project will carry proper identification and be in uniform. Customer access to the data provided by AMI is available for electric through the Opower platform.

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Water Meter Replacement
  1. After following a comprehensive proposal solicitation and evaluation process, the selected company to provide the new equipment and conduct the installation for the water communication modules is Concord Utilities.
  2. Contractors working on the project will carry proper identification and have successfully completed a background check. Customer access to the data provided by using AMI is available for water through WaterSmart.
  3. Contractors will not need to enter residential property, nor will they be asking for any form of payment from customers.
  4. Please see a picture of their truck and uniforms and feel free to say Hello.

Communication will be ongoing based on neighborhood zones.

Electric/Water Meter Replacement
  1. The system works via wireless signals sent from a small radio unit inside the water meter box that is connected to the water meter and a small communications module contained within all electric meters. The meter radio unit sends readings to regional collector units that then transmit the meter reading data to meter data software for system management and consumption billing.
  2. Regional collectors will be located on existing elevated structures and communication towers located throughout Burbank’s service area. Customer access to the data provided by using AMI is available for water through WaterSmart software and for electricity through OPower software.
  3. Each water radio unit will send a 111-millisecond usage report from the meter to BWP four times a day
Electric/Water Meter Exchange
  1. In 2009, BWP was one of the first utilities in the nation to install remote electric and water meter technology. This has allowed customers to view their 15-minute electric and 1-hour water consumption and make changes to their usage patterns.
  2. Customer access to the data provided by using AMI is available through WaterSmart software. By signing up on the BWP website, customers can analyze usage patterns, view a water score, compare usage to other like-sized households, and receive tips on saving water and reducing bills.
  3. The upgrade to the existing advanced metering system will continue to reduce the City’s carbon footprint.
  4. Thanks to its advanced technology and backup systems in the field, the new system will provide accurate, timely use data regardless of weather conditions or power outages.
Electric/Water Meter Replacement

Customers will have the ability to track the progress of installations via zone maps on the dedicated Meter System Infrastructure Project webpage on the BWP website, located here.

Electric/Water Meter Replacement
  1. The existing communication modules being replaced during the project will be recycled or disposed of in an appropriate manner.
  2. As is currently the case, water and electric meters, along with the associated communication modules, will remain the property of BWP and the utility will continue to perform the required maintenance on these units.
Electric/Water Meter Replacement

The devices being installed do not negatively affect health or privacy. The wireless portions of the system are operated according to Federal Communications Commission regulations for power output and will not interfere with other radio frequencies in the area. The transmitters use one-quarter of the power of a cellphone. Transmission time for the units to be installed is less than 15 seconds per day.

Electric/Water Meter Replacement

Visit our dedicated webpage on the BWP website at burbankwaterandpower.com/meter-system-project or contact our customer service team at [email protected] or (818) 238-3572 for more information.