Don't Miss Out - Get a 50% Rebate on Native Garden Kits

Get a $75 instant rebate from Burbank Water and Power (BWP) on the native landscape kits from TreePeople.

Confirm Your Eligibility Here

Why Was My Electrical Service Turned Off?

Your electrical service was temporarily disconnected because BWP crews identified damaged equipment or another unsafe condition that posed a potential safety risk. We understand this is inconvenient, and we apologize for the disruption. In some cases, if the condition allowed, crews may have temporarily made the equipment safe or left partial power on until permanent repairs can be completed.

However, if the required repairs are not completed within the timeframe provided in your notice, your electrical service will be disconnected. Please refer to the notice left at your property for information about your specific situation, as additional site-specific conditions or requirements may apply.

Why Your Electrical Service Was Turned Off

Native Garden Kit

BWP has partnered with TreePeople to offer a discount on their native plant kits. The kits are designed to make native landscape transformation accessible, affordable, and hassle-free. This program will help residents reduce water usage, beautify the urban environment, and support native plant nurseries across Southern California.

Program Details

Until sold out, BWP customers can preorder four different themed kits, each priced at $150 before rebates. BWP customers are eligible for an instant $75 rebate per kit, with a limit of up to 10 kits per household. All kits will be available for pick up on only November 14th in Burbank. The location will be confirmed in an email on Monday, October 5th, 2026.

 

What’s Inside Your Kit?

  • 10, one-gallon native plants pre-designed for 10’x10,’ or any 100 square foot garden space
  • A ‘plant-by-number’ site map
  • A native plant installation guide and educational materials

A Step-by-step Guide to Reserve Your Kits

A Step-by-step Guide to Reserve Your Kits

STEP 1

Visit the Tree People Native Garden Kit website, click “Determine your rebate eligibility,” and fill out the form. If you are in BWP's area, you will see a pop-up screen with text similar to the text below.

Thank you for submitting.

Thank you for your interest!
You will receive an email from nativegarden@treepeople.org within 2 business days with instructions on how you can access your rebate. Please wait for this email before placing an order.

STEP 2

Within two business days, you will receive an email with instructions on how to access the rebate offer. The supply is limited! So please check your email regularly and add nativegarden@treepeople.org to your contacts to ensure you receive the rebate instructions.

Once you receive the email, you will see steps that will advise you to:

1. Create an account using the link in the email. To access the instant rebate, you MUST create an account with the same email address as the one that the email was sent to.

2. Verify your account. After creating your account, you will need to check your email once again to verify your account.

3. Use the link in the email to order your kits. Make sure that you are logged in to your account. Then choose from one of the kit options and click “Add to Cart”.

Even though the screen may show “Delivery,” the native garden kit is available for pick up only.

Complete your payment ensuring you see the $75 instant rebate applied. If you do not see the discount at the time of checkout, please log out and log back in. If the discount still does not show, please email nativegarden@treepeople.org for support.

How to Pick Up Your Kits

1. On Monday, October 5th, you will receive a separate email with details and a link to select a pick up time for your kit in Burbank. The address for pick up will be provided in the confirmation email.

2. Bring a physical or digital copy of your BWP bill to show proof of your purchase while picking up the kits.

3. Pick up date: The distribution event will be on November 14th, 2026.

Thinking of Replacing Your Lawn? Get a Rebate For It!

Take advantage of the Native Garden Kit program to meet the requirements of the Turf Replacement Program. For program details, including how to qualify, visit this link.

Submit Your Native Garden Photos to Us!

Did you purchase a Native Garden Kit? Tag us in your photos!

Please Follow These Steps to Help Restore Your Service:

1
Understand the issue and how to fix it

When our field crews identify an issue, they notify our Electric Service Planning team, who will visit the property, inspect the condition, and provide a meter spot that outlines the work required for a main electrical panel replacement.

If you have questions about the issue or need assistance, our Electric Service Planning team is here to help. Residential customers can contact ERES@burbankca.gov or (818) 238-3647, and Commercial customers can contact ECOM@burbankca.gov or (818) 238-3565.

You can also find additional information on our Electric Service Planning page, including our Frequently Asked Questions and electrical service specifications webpages to help guide you through the process.

2
Get an electric permit from Burbank Building and Safety

After you receive your meter spot from Electric Service Planning, you will need to obtain an electrical permit from the City of Burbank Building and Safety Division before work can begin.

For assistance, contact Building and Safety at (818) 238-5220 or building@burbankca.gov, or visit the Community Services Building, First Floor, 150 N. Third Street, Burbank, CA 91502. You can also visit the Building and Safety website for permit information and application requirements.

3
Pay any necessary fees and replace your electrical panel

Once you have received your permit and paid all required fees, your licensed electrician may begin the necessary work.

We understand that an unsafe electrical condition with your electric service was likely unexpected. If you are concerned about the costs to replace your panel, BWP may be able to offer a payment arrangement for eligible BWP-related fees. Please contact your Electric Service Planner to discuss available options.

4
What to do if you need more time to complete the work

If you're unable to complete your electrical panel replacement by the required deadline, contact your Electric Service Planner as soon as possible to discuss your options.

While repairing a damaged component may be possible in some limited situations, older electrical panels are often difficult to repair in a way that meets current electrical codes. Panelboards may not be refurbished and any panel damage including arcing, fire, corrosion, physical damage, missing labels and listings, compliance with current metering requirements, or the availability of new manufacturer approved and listed original equipment manufacturer (OEM) replacement parts will prevent a repair from being approved.

For this reason, BWP recommends full replacement as the quickest and safest way to getting power turned back on. Building and Safety is the Authority Having Jurisdiction (AHJ) who makes the final determination and will need to provide the release that it is safe to energize. BWP requires that metering equipment comply with the Rules and Regulations, including access and Electric Utility Service Equipment Requirements (EUSERC).

If panel availability or other circumstances delay your project, you may be eligible for temporary power through a customer-provided temporary power pole. This option requires a separate permit and meter spot but can provide electrical service for up to one year while permanent corrective work is completed. 

5
Have Burbank Building and Safety inspect the work

After the work is completed, the City of Burbank Building and Safety Division will inspect the installation. When Building and Safety issues a release confirming it is safe to re-energize the service, BWP will reconnect your electrical service.

This program is only available to Burbank water customers.

Forms will be available here or by calling BWP at (818) 238-3500.