Frequently Asked Questions About Wood Pole Inspections

Frequently Asked Questions About Wood Pole Inspections

Have a question? We're here to help! Find answers to our frequently asked questions about wood pole inspections in Burbank.

INTEC is a national corporation recognized as an expert in wood pole inspections. They have been fully vetted by the City of Burbank and are bonded and licensed accordingly.

INTEC staff will present their identification (yellow BWP Contractor picture ID badge) as well as a letter of introduction with BWP contact information. Should you feel a need to confirm, please call 818 238-3575.
Yes, INTEC will be taking pictures to document their work and discovered wood pole conditions. The pictures will only be of the pole and the immediately surrounding area. When appropriate, they may take a picture of a private property pre-existing condition, such as a broken flowerpot next to a pole. Beyond these types of pictures, none should be taken of private property. Both BWP and INTEC value and respect your privacy.
INTEC will be performing a mandated safety inspection and treatment of the wood pole. This may typically include excavating, sounding (checking for internal voids), drilling, and treating of the wood pole. There will be a level of short-term noise associated with these functions.
INTEC will contact you (knock on your door) prior to entering your property. If access to the backyard is unavailable, they will leave a door hanger with a phone number to call to schedule their return to perform the inspection. INTEC will be performing inspections Monday thru Friday from 8:00am to 5:00pm. They will NOT perform inspections on Saturday, Sunday, or Legal Holidays.
INTEC will need access to the wood pole on your property in order to perform the inspection. If the pole is located in your backyard, then they would need access to your backyard. If your property is immediately adjacent to the wood pole, they may need to access your property.

No. INTEC is not allowed to walk through your residence or garage in order to access the pole.

INTEC will restore your property to its original condition. 

INTEC is responsible for any damage they may cause while performing their inspections. To report damage, please contact the INTEC onsite supervisor, Chris McMahon, at (559) 731-0534. While unlikely, if you do not receive a satisfactory response from INTEC, please contact the BWP Wood Pole Inspection Project Manager, Jessica Chen at (818) 238-3549.

 

No. your power will remain on during the inspection process.
It typically takes roughly 10-15 minutes to inspect the pole.
No, INTEC will be inserting EPA approved wood preservatives that will be contained inside the pole.

No, INTEC  will utilize plastic type plugs to seal the borings that have been performed.

No, line clearance tree trimming is not part of the inspection process. INTEC may trim surrounding vegetation to gain access to the base of the pole.

No, INTEC performs the inspections at the base of the pole.

 

Possibly (case dependent), this may be needed to give INTEC room to work on the pole and reduce the risk of damage.