The Low-Income Residential Assistance Program
is Now Accepting Applications
Have a question? Check out our frequently asked questions page.
Low-Income Residential Assistance Program Benefits
Income-qualified Residential and Lifeline customers can receive $50 basic assistance through the program. Additionally, we will be offering additional assistance for customers carrying outstanding balances on their utility bill — $300 for residential customers, and up to $1,000 for our Lifeline customers. The assistance will be applied as a bill credit to the electric portion of the applicant's utility bill.
2 Lifeline customers who have participated in the COVID-19 Job Loss Bill Credit Program are NOT eligible to receive the Outstanding Balance Assistance or Lifeline Enhanced Balance Assistance.
To be eligible for this program, customers must meet the requirements below.
Burbank PASS Income Requirements
Learn More About Burbank PASS >
Annual Income Limit:
Account Holder or Co-Applicant
The BWP Account holder can add a co-applicant to their account by calling BWP Customer Service at (818) 238-3700, Monday through Friday from 7:30 am to 5:00 pm.
Program enrollment is limited to one approved applicant per household.
COVID-19 Job Loss Bill Credit Program Participation
Outstanding Balance Assistance
For Fastest Processing, Please Complete Your Application Online
The Low-Income Residential Assistance program is now accepting applications. For the fastest processing, please complete the online application. You can also download a pdf of the application and submit it by mail or drop it off in the payment dropbox outside of the BWP lobby at 164 W. Magnolia Blvd.
Have a question about the program? Contact the LIRAP Program Support Team by phone at (855) 440-7727 or by email at firstname.lastname@example.org
BWP is always here for you, especially during this challenging time.