Frequently Asked Questions About the Low-Income Residential Assistance Program
b. Outstanding Balance Assistance - Customers carrying outstanding balances on their utility bill may qualify for additional assistance up to $300. The applicant must have a 91+ days past due balance of $500 or more in electric service charges on their bill as of October 1, 2021. Residential customers who have participated in the COVID-19 Job Loss Bill Credit Program are NOT eligible to receive the Outstanding Balance Assistance.
c. Lifeline Enhanced Outstanding Balance Assistance - Lifeline customers that have an outstanding balance may qualify for up to $1,000. Lifeline customers who have participated in the COVID-19 Job Loss Bill Credit Program are NOT eligible to receive the Outstanding Balance Assistance or Lifeline Enhanced Balance Assistance.
For more information about the Burbank PASS Program or to apply, please visit Burbankca.gov/BurbankPASS.
The newly established California Arrearage Payment Program (CAPP) is a State program that offers financial assistance to California energy utility customers and the California Water and Wastewater Payment Program (CWWAPP) is a State program that offers financial assistance to California water utility customers to help reduce past due electric and water balances that have accumulated because of COVID-19. CAPP assistance may be provided to customers who incurred a past due balance of 60 days or more on their energy bill during the pandemic relief period covering March 4, 2020, through June 15, 2021. BWP will notify customers who may be eligible to receive CAPP funds.