COVID-19 Job Loss Bill Credit Program

If you're receiving Unemployment Insurance due to the COVID-19 pandemic, BWP is offering financial support to you.

Burbank Water and Power has selected Nexant to provide support services, including customer service and outbound contact for the COVID-19 Job Loss Bill Credit Program.
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COVID-19 Job Loss Bill Credit Program Extended to September 30, 2021
Or Until Funds Are Exhausted

Many of our customers have been impacted by COVID-19 and are struggling to pay their bills. The COVID-19 Job Loss Bill Credit program provides a bill credit for residential customers who are currently unemployed and are the account holder or co-applicant on the BWP account. Program enrollment is limited to one approved applicant per household.  
 
To ensure we help as many members of our community as possible, BWP has enhanced the program by:

1. Extending the Program Expiration.
The program was originally scheduled to end on June 30, 2021, and has now been extended three months to September 30, 2021, or until funds are exhausted, whichever is sooner. 

2. Extending the Assistance Eligibility Period. The initial Assistance Eligibility Period required customers to experience unemployment for a duration of time beyond November 1, 2020. We've expanded the eligibility period so that customers who have experienced unemployment for a duration of time between March 1, 2020, and the program expiration, may apply for the program. 

3. Extending Unemployed Verification. Residential customers will verify unemployment through Unemployment Insurance from the California Employment Development Department (EDD) or provide documentation from their employer that indicates the customer experienced unemployment or underemployment, such as a furlough. This includes self-employed individuals who are able to provide proof of self-employment and impact to income during the pandemic.
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Get $200 or $300 in Assistance

Assistance to eligible residential customers will be through a bill credit to the electric service portion of their Municipal Utility Service bill paid over four months.

Customers in apartments and other multi-family homes are eligible for $200 in assistance, and customers in single-family homes are eligible for $300. The bill credit will be applied based on your account status in BWP’s billing system.

Program Eligibility

To be eligible for this program, customers must meet the requirements below:

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Account Holder or Co-Applicant

The person unemployed must be listed on the municipal services account as the account holder or co-applicant. If the Program applicant is not the account holder or account co-applicant, they must be added as a co-applicant on the account in order to participate in the program.

The BWP Account holder can add a co-applicant to their account by calling BWP Customer Service at (818) 238-3700, Monday through Friday from 7:30 am to 5:00 pm.
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Unemployment Status

Residential customers must be currently experiencing unemployment due to COVID-19 and have been awarded Unemployment Insurance from the California Employment Development Department (EDD) or provide documentation from their employer that indicates the customer experienced unemployment or underemployment, such as a furlough. This includes self-employed individuals who are able to provide proof of self-employment and impact to income during the pandemic. Click here to see examples of acceptable supporting documentation. 

Program applicants must experience unemployment for a duration of time beyond March 1st, 2020, and the expiration of the Program (whenever the program funds are exhausted or September 30, 2021, whichever is sooner.)
The most recent CARES Act extended Unemployment Insurance to many more citizens. 

You may be eligible for further Unemployment Insurance. Please visit the CARES Act website to apply for assistance, and then revisit the BWP website and apply for the COVID-19 Job Loss Bill Credit Program.

COVID-19 Job Loss Bill Credit Program Guidelines

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Bill Credits Are Applied Over a Four-Month Period

Many customers may have deferred paying their utility bills because of their unemployment. A payment arrangement will be required to catch up on past due amounts while receiving program bill credits. BWP will be offering expanded terms to make the payments affordable.

Once eligibility is determined, BWP will reach out to you to establish a payment arrangement based on your needs. The goal is to put you on track of being able to afford your Municipal services.
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Keep Accounts Current

Thank you for keeping your account current. By receiving the bill credits, we ask that you continue to keep your account current. If the account enters a past-due status while receiving assistance, the remainder of any bill credits may be forfeited.
Program funds are limited and will be awarded on a first-come, first-served basis. The program is subject to change without notice.

See full program terms and conditions here.
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For Fastest Processing, Please Complete Your Application Online

We expect a high volume of applications for this program. For the fastest processing, please complete the online application. You can also download a pdf of the application and submit it by mail or drop it off in the payment dropbox outside of the BWP lobby at 164 W. Magnolia Blvd.

Please email BWP at C19JobLossCredit@bwp.nexantservices.com if you have a specific question. You can also call BWP Customer Service at (855) 662-8368. There may be a longer wait time for phone calls due to the interest in the Program.
 
BWP is always here for you, especially during this challenging time.

Other Financial Assistance Programs

There are other financial assistance programs from BWP, State, and Federal agencies that you may be eligible for. Click the links below or visit our COVID-19 Financial Assistance page for more information.