|
Payment Options
When To Pay Your Bill
Your bill is due and payable when you receive it. The bill becomes
delinquent 18 days later. Additional charges may be assessed for
late payments, collections visits, disconnection and reconnection
of service. BWP charges a 1.5%
late fee on unpaid balances not received by the due date printed
on the bill.
How to Pay Your Bill
BWP accepts payments by mail, in person, by drop-off, and electronically.
To pay by mail, send your bill stub and check or
money order to:
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631
To pay in person, come to our offices at 164 West Magnolia
Blvd. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m.
to accept payments, establish or discontinue water and electric
service, and answer any questions you might have. BWP is located
on Magnolia Blvd. between Victory Blvd. and First Street. Our cashiers
can accept cash, check or money order payments.
Payments can also be dropped off in special payment boxes.
These payment boxes can be found at these locations around town:
-
BWP (to the left of the main entrance)
-
City Hall Foyer (275 East Olive Ave.)
-
Izay Park (1111 West Olive Ave., in rear parking lot)
-
Police/Fire Building Foyer (311 East Orange Grove Ave.)
-
Joslyn Adult Center (1301 West Olive Ave.)
-
Tuttle Center (1731 North Ontario St.)
Please do not put cash in payment boxes. Payments made to any other
agency are at your own risk and are not considered paid until posted
to your BWP account.
Payments may also be made electronically through BWP's Flash
Pay Program or E-Check.
Flash Pay is a direct debit program that works with your
bank for a quick and simple way to pay your municipal services bill.
For more information on Flash Pay and the Flash Pay enrollment form,
please click here.
E-Check is BWP's newest payment option. It gives Burbank
residential and commercial customers the ability to write and send
a check payment -- without ever having to actually write a check
and mail it in. Making an E-Check payment online is fast, simple
and secure. The fee for using E-Check is based on the amount of
the transaction. Just $5 for payments under $10,000 and $20 for
payments over $10,000. To use E-Check, simply click here
and follow the five easy steps. Your E-Check payment will post the
next business day.
BWP also accepts credit card payments over the phone and
through the Internet. We accept Visa, MasterCard, American Express
and Discover. This credit card payment service is safe, reliable,
and is in accordance with all state and government regulations.
Credit card payments will post immediately to your BWP account.
Credit card payments are processed by Official Payments Corporation. For this service, they charge a $4.95 convenience fee per transaction. There is no limit to the number of transactions that can be made at any time. The total fee charged by OPC will be listed for your information and approval prior to submitting your credit card payment. To use this payment option over the phone, simply call Burbank Water and Power at 818-238-3700.
For credit card payments through the Internet, click here to get started and follow the prompts. To make phone or Internet credit card payments, you will need your new BWP account number which appears on all bills issued after April 1, 2004. If you do not know what your new account number is, please call our customer care center at 238-3700. Payments must be received by 4:00 p.m. Monday through Friday to guarantee same day reconnection of service.
Budget Billing Program
The Budget Billing Program is for residents who
want a standard monthly utility bill or who want to take the worry
out of months when normal water or electric use is higher. This
plan allows customers to spread their monthly bill amounts over
a full year. Read more here.
24-Hour Account Information
Balance, payment and due date information is available 24 hours
a day from our automated account information system. Information
is updated nightly. To access the system, you will need your account
number and a personal identification number (PIN). You may use the
number assigned to you by BWP or you may personalize your PIN by
calling (818) 238-3700.
Questions?
If you have questions regarding your bill or require payment arrangements,
call BWP at (818) 238-3700 or come to our office at 164 W. Magnolia
Blvd within five days of receiving your bill. If you still question
the bill or the payment arrangements, you may submit a written request
for review, with all pertinent data, to the Customer Service Manager,
P.O. Box 631, Burbank, CA 91503-0631
How to Read Your Municipal
Services Bill
For a full description on how to read your City of Burbank Municipal Services Bill, please click here.
|
