Online Services
Need to establish or disconnect service with us? Moving to another address in Burbank? Need to change your mailing address or other information on your account? You can now do all this on-line! Click 'Get Connected' on the left menu to establish a first-time connection with us, or 'Create an account' to set up your BWP online account.
Visit Us or Call
Burbank Water and Power (BWP) is located at 164 West Magnolia Blvd. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. to accept payments, establish or discontinue water and electric service, and answer any questions you might have. BWP is located on Magnolia Blvd. between Victory Blvd. and First Street.
Our Customer Service Representatives are available to help you by phone from 7:30 a.m. until 5:00 p.m. Monday through Friday. You can reach us at 818-238-3700. Customers do not need to come into BWP's office to establish or discontinue water and electric service, make changes to your business account, or to make billing arrangements. All this can be done over the phone.
What to Do After Regular Business Hours
There is always someone available to speak with if you have a disruption in your water or electrical service. If an emergency should occur after our regular hours, please call us at 818-238-3778.
Other Numbers to Call
If you notice street lights that have gone out or trees that are growing too close to the power lines, please call BWP at 818-238-3582 to report these problems.
On the monthly bill customers receive from us, there are Public Works charges as well as BWP charges. Call Public Works directly at 818-238-3800 for questions about traffic lights; refuse, recycling and green waste collection; sewer charges; and street sweeping.
Announcement:
****Important Notice Regarding Your Water Service****
Southern California is in the midst of a serious water supply shortage. The City of Burbank now requires that all multi-family residential, commercial and industrial water service customers certify that certain water efficiency measures have been installed on their property. Compliance must be achieved by June 30, 2010. Failure to certify compliance will result in a surcharge of 25% on the customer’s water bill for 12 months commencing on July 1, 2010. At any time during that 12-month period, a customer may install the required measures and request an inspection. Upon successful inspection, the surcharge will be discontinued. If non-compliance continues beyond the 12 month period, the surcharge will increase to 50% per month, until compliance occurs.
To assist our customers with compliance, we offer complimentary showerheads, kitchen faucet aerators, and 1.0 and 0.5 gallon per minute bathroom faucet aerators available at our office at 164 W. Magnolia Blvd. Please click here to download the Certificate of Compliance Form that lists the water efficiency measures and requirements. For frequently asked questions please click here. If you have any additional questions, please email BWPConservation@ci.burbank.ca.us or call us at 818-238-3700.
Thank you for your attention to this important information!
California Friendly Landscape Training and Native Nights Classes now being offered!
For dates and times click here to see flyer.
Community Demonstration Garden Sponsorship Grant
Community Demonstration Garden Sponsorship Grant up to $15,000Press Release Mar 23, 2009 Read more here...
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