Customer Service Information

Online service request forms

Need to establish or disconnect service with us? Moving to another address in Burbank? Need to change your mailing address or other information on your account? You can now do all this online! Click here for this service.

Visit Us or Call

Burbank Water and Power (BWP) is located at 164 West Magnolia Blvd. We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. to accept payments, establish or discontinue water and electric service, and answer any questions you might have. BWP is located on Magnolia Blvd. between Victory Blvd. and First Street.

Our Customer Service Representatives are available to help you by phone from 7:30 a.m. until 5:00 p.m. Monday through Friday. You can reach us at 818-238-3700. Customers do not need to come into BWP’s office to establish or discontinue water and electric service, make changes to your account, or to make billing arrangements. All this can be done over the phone.

What to Do After Regular Business Hours

There is always someone available to speak with if you have a disruption in your water or electrical service. If an emergency should occur after our regular hours, please call us at 818-238-3778.

Read Your Own Meter?

A few residential customers read their own electric meters because of access problems for our meter readers. For instance, the meter may be located in an area that is locked. If you have questions about this program or would like to request installation of a remote meter, please call BWP during regular business hours at 818-238-3713 or email us at bwpcustomerservice@ci.burbank.ca.us.

Other Numbers to Call

If you notice street lights that have gone out or trees that are growing too close to the power lines, please call BWP at 818-238-3582 to report these problems.

On the monthly bill customers receive from us, there are Public Works charges as well as BWP charges. Call Public Works directly at 818-238-3800 for questions about traffic lights; refuse, recycling and green waste collection; sewer charges; and street sweeping.