There are four ways to pay your bill:
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ü In person |
Burbank Water and Power 164 West Magnolia Boulevard Burbank, CA 91502-1720 See cashiers or use our Self-Service Payment Center to make credit card payment via telephone or the Internet |
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ü By mail |
Burbank Water and Power P.O. Box 631 Burbank, CA 91503-0631 |
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ü Drop-off payment boxes | |
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BWP 164 West Magnolia Blvd. (to the left of the main entrance) City Hall Foyer (275 East Olive Ave.) Izay Park (1111 West Olive Ave., in rear parking lot) Police/Fire Building Foyer (311 East Orange Grove Ave.) Joslyn Adult Center (1301 West Olive Ave.) Tuttle Center (1731 North Ontario St.) |
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ü Flash Pay |
See below |
Q. What is the Flash Pay Program?
Flash Pay is a direct debit program that works with your bank for a quick and simple electronic way to pay your municipal services bill. For more information on Flash Pay and the Flash Pay enrollment form, please click here.
Q. What method of payments does BWP accept?
BWP accepts payments made with cash, personal checks, money orders, and cashier's checks. Through our payment service provider, we accept credit card payments made with Visa, MasterCard, and American Express credit cards, payments made with check cards with the Visa or MasterCard logo, and E-check payments. Payments made through BWP's payment service provider carry a fee based on the amount of these transactions.
Q. How can I get account information, such as my balance due, last payment made, and due date?
You can access your current utility account information by calling our Customer Service number at 818-238-3700 and using our automated phone system. To access your information you will need your 11 digit account number and your personal identification number (PIN). Your PIN was an assigned 6 digit number given to you at the time you signed up for your electric and/or water account. If you misplaced your number, would like to change your PIN, or if you have any questions regarding your utility account please call us at 818-238-3700 and one of our customer service representatives will assist you.
Q. When is a bill payment considered late? Is there a late charge payment?
A bill payment is considered late when it is paid after the due date indicated on your bill. A 1.5% late charge will be assessed on the unpaid past due balance. Additionally, your service may be disconnected within two weeks of delinquency. A reconnection fee of up to $60.00 will be applied in addition to collecting the unpaid bills.
Q. Several fees show up on my municipal services bill. Please explain what each is.
State Energy Surcharge and Electric Users Tax are State and City mandated taxes calculated on a percentage of your electric use.
Refuse, Recycling and Green Waste Fee covers weekly curbside refuse, green waste, and recycling collection. This fee also includes bulky item pick up for large items (call 818-238-3805 to schedule) and opportunities for periodic household hazardous waste disposal, such as paint, motor oil, and batteries (call 818-238-3900 for more information). If you have questions about your refuse service, please call the City of Burbank's Public Works Department at 818-238-3800.
Sewer Service Charge covers the maintenance of the City's sewer system for the proper treatment of wastewater. If you have any questions about your sewer service, please call the City of Burbank's Public Works Department at 818-238-3932.
Street Sweeping Fee supports weekly street sweeping to keep Burbank's roadways clean. If you have questions about your street sweeping service, please call the City of Burbank's Public Works Department at 818-238-3800.
Q. Who do I call if I have general question about my municipal services bill?
Please contact BWP's Customer Service Department at (818) 238-3700 with your billing concerns.
Q. What are BWP's Customer Service hours of operation?
Our offices are open Monday through Friday from 8:00 AM - 5:00 PM. However, Customer Service is available for your calls from 7:30 AM - 5:00 PM.
Q. How can I reduce my utility bill?
You can reduce your utility bill by practicing conservation. Conservation information is available on our web site. For a long list of energy saving tips, click on the 'Conservation' button on the top navigation bar, then click on 'Conservation Tips.' We also have several brochures that are available in our lobby.
Q. Does BWP offer any programs that can help me conserve energy in my home?
Yes. BWP offers the Home Rewards Rebate Program rewarding Burbank residents who buy high efficiency appliances and other equipment. For information on this program, click on the 'Residential' button on the navigation bar at the top, then click 'Efficiency and Rebate Programs.' Or call us at (818) 238-3638.
Q. What is the Lifeline Program? What are the requirements and how can I apply?
The Lifeline Program is for senior citizens (age 62 or over) and customers with a permanent physical disability. It is also based on the annual income of the household:
Household Size Income Level One Person Less than $22,950 Two People Less than $26,200 Three People Less than $29,500 Four People Less than $32,750 Five People Less than $35,350 Six People Less than $38,000 Seven People Less than $40,600 Eight or More People Less than $43,250 To apply, contact the Lifeline Program Coordinator at (818) 238-3722.
Q. What is the Life Support Program? What are the requirements and how can I apply?
The Life Support Program is for customers of any age who require electrically powered life support equipment to sustain life (respirators, ventilators, etc.). In order to apply, contact the Life Support Program Coordinator at (818) 238-3722.
Q. Who do I contact if a street light is out?
Please call BWP's Electrical Department at (818) 238-3582. A request form will be generated and passed to an electrical crew to fix it.
Q. Who do I contact if my power is interrupted?
Please call BWP's Electrical Department at (818) 238-3582.
Q. How can I get BWP to trim trees are close to power lines?
Please call BWP's Electrical Department at (818) 238-3582. A request form will be generated and passed to an electrical crew to schedule trimming the trees.
Q. Who do I contact after regular business hours if I have a power problem?
Please call BWP Security after 5:00 PM at (818) 238-3778 to report power problems. The security personnel will report the problem to the correct personnel.
